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Metropolitan France - Belgium - Corsica - Monaco - Dom-Tom :

Packages are generally dispatched within 48 hours of receipt of payment for products in stock.

Delivery times for out-of-stock items are indicated both on the product page (to the right of the photo).

The standard shipping method is UPS, delivered without a signature. If you prefer delivery by UPS with required signature, an additional cost will be applied, so please contact us before choosing this method.

Shipping fees include handling and packing fees as well as postage costs. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to combine your purchases into a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken with parcels containing fragile items.

Packages are oversized and protected.

Receipt of your order :

When you receive your order, meticulously unpack and check your product in the presence of the delivery person, even if the packaging is intact.

Before signing, or if you decide to refuse the parcel, write on the delivery note any reservations or observations you consider useful, particularly concerning damage caused during transport (specify if the packaging is damaged: protective film torn, packaging damaged, cardboard open, broken open, etc.).

Do not sign under pressure from the delivery person. If he disagrees, state the reason on the delivery note: 'the delivery person did not wish to be present when the package was unpacked and inspected'.

This is your right and your only means of disputing any damage. The words "subject to unpacking" have no legal value.

Options available via UPS :

Option Access Point

Your package is delivered within 24/48 hours to the most convenient point of your choice: near your workplace, your home, on your daily commute.

From €5.90 at a point relais (may vary depending on the weight of the parcel)

Point relais are local shops with long opening hours and are generally open on Saturdays and even Sundays.

An e-mail will be sent to you as soon as your parcel is available at the relay point.

You have 10 days to collect it. You will then be asked to show proof of identity.

This option is only available for deliveries to mainland France (excluding Corsica and French overseas departments and territories).

Please note: relay points do not receive parcels on Saturdays, and as relay points are retailers, they may be closed on certain days of the week.

Local shops are rigorously selected and are at your disposal to meet strict criteria of quality of welcome, accessibility and availability, to offer you all the flexibility that saves you time.

Home delivery option

Your package will be delivered directly to your home within 24/48 hours.

From €8.90 (may vary depending on the weight of the parcel)

Express delivery option

24 to 48 hours | Choose peace of mind. Your shipment delivered straight to your door!

The Express offer is dedicated to urgent shipments: it allows you to benefit from delivery the day after your parcel is collected. This offer guarantees delivery before midday. 

Express deliveries are available the next day if orders are placed before 5pm and products are in stock.

Returned goods

To return an item, simply go to your customer area and indicate the product(s) you wish to return. Once the return has been validated by our customer service department, you will need to include the returns slip in the parcel and send the parcel via the carrier of your choice (shipping costs are at your expense, except in the case of a product defect) to the following address:

LAUNA BOUGIE

18 RUE DU LANDANIER

35170, BRUZ 

Please note: products must be returned within 14 days of receipt. No product will be refunded if it has been unpacked and/or used. Only new products in their original packaging may be reimbursed.